Order

• Can I cancel or change my order?

  Since all orders are final, it is not possible to modify your order or obtain a refund for products ordered and paid for. However, if you are not satisfied with the results of your personalized skin care, we will be happy to apply our satisfaction-guaranteed policy by re-formulating your skin car...

• Can I place an order over the phone?

  You can place your order over the phone with a skin expert by contacting customer service toll-free at 1-877-669-7345. Please note that customer service hours may vary according to availability and time of year.

• Do I need to create an account to make a purchase?

  You do not need to have a customer account to place an order on our site. However, if you wish to manage your subscription, consult your order history and your personalized formulas all in one place, we strongly advise you to create one.