Satisfaction

• How does your satisfaction-guaranteed policy work?

  Omy is committed to providing you with an effective product that will suit your needs, or we will replace it. If you are not satisfied with your product after 28 days of use_, please contact customer service at info@omycosmetics.com within 40 days of purchase_*. If you purchased from one of our ...

• What should I do if I have an allergic reaction?

  In the event of a reaction, we invite you to contact a skin expert by e-mail at info@omycosmetics.com and include the following information in your e-mail: Subject: Reaction to product X Order number and full name on file Give as much detail as possible about the reaction Attach photos (if possi...

• What should I do if I have received a defective product?

  If you have received a product and it is defective, we invite you to contact customer service by e-mail at info@omycosmetics.com within 5 days of receiving your package. In your e-mail, please include the following information: Subject: Defective product Order number and full name on file Attac...