Omy is committed to providing you with an effective product that will suit your needs, or we will replace it. If you are not satisfied with your product after 28 days of use, please contact customer service at info@omycosmetics.com within 40 days of purchase*.
If you purchased from one of our official retailers, please contact them directly.
In order to be able to reformulate your product in a timely manner, please include:
- As many details as possible about your skin;
- Your experience with the current product;
- If possible, include the order number or name on file.
This will enable us to analyze the situation and suggest the right product for you.
No refunds unless instructed otherwise by our Pharmacy Doctor.
Certain conditions apply.**
* As the skin regenerates approximately every 28 days, a product must be used for a minimum of 28 days before its effectiveness can be judged.
**Requests for reformulation (personalized care)/exchange must be made within 40 days of purchase. Not applicable to gift cards, gifts with purchases, accessories, forgotten subscriptions and/or duplicate products.
*** The results are proportional to the number of products used and the thoroughness of the user.
****When a product is reformulated, the original product must be returned to us. Reformulation is an exchange for a new product. Therefore, no empty containers will be reformulated.
*****Not valid on final sales.